Privacy Policy
Last Updated: March 2026
TrendSetHer is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (email, phone number, address)
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Account login credentials
- Communication preferences
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Send promotional offers and newsletters (with your consent)
- Improve our website and services
- Prevent fraud and enhance security
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Payment processors (Ozow, SnapScan, card payment providers)
- Courier and delivery services
- Service providers who assist our operations
- Law enforcement when required by law
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
5. Your Rights
Under POPIA, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent for marketing communications
6. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage cookie preferences through your browser settings.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Contact Us
For any privacy-related inquiries or to exercise your rights, please contact our Information Officer at privacy@trendsether.co.za